Find clear guidance for planning, delivery, billing, ownership, launch, and support. Search the library or go directly to the person who can help.
Share the situation, the people it affects, and what a better result should make possible. A specification is not required.
Start a projectFor an active or completed engagement, include the project name, impact, time observed, and any safe screenshots or links.
Email supportSend the invoice number and the detail that needs attention. Never include card information or banking credentials in an email.
Contact billingDescribe what you observed and how we can contact you. Do not attach secrets, private keys, health data, or production credentials.
Report a concernIf a live product is unavailable or unsafe to use, put “urgent” and the product name in the subject. Send impact and timing first. Sensitive data can follow through an agreed secure channel.
Search plain language such as “who owns the code,” “payment failed,” or “launch checklist.” Filter by the kind of help you need.
90 resources
Practical guidance
Clear expectations for the moments before, during, and after a product engagement.
The context that helps us understand the opportunity without asking you to write a specification.
How we move from an initial conversation to a bounded first release, delivery plan, and commercial proposal.
The decisions, demonstrations, review points, and communication that keep the product understandable while it is being built.
A practical way to respond to new information without hiding cost, freezing the product, or losing the original goal.
How deposits, milestone payments, final balances, retainers, and secure payment links are normally handled.
What is checked before release and what your team receives when the product moves into your ownership.
How to report a problem, distinguish an incident from a feature request, and choose an ongoing support model.
What to share, what not to send by email, and how security responsibilities are handled during an engagement.
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Timing, what to bring, how a first release is shaped, and what happens when new information changes the plan.
A focused web experience may take weeks. A product with accounts, payments, integrations, mobile releases, migration, or operational tooling may take several months. The useful answer comes after the critical journeys, dependencies, decisions, and first release boundary are understood.
Start with the people affected, what they do today, why the current path is not good enough, and what a better result would make possible. Existing screenshots, documents, analytics, support themes, and system context are useful. You do not need to arrive with a specification.
New information is normal. A change can replace lower value work, move to a later release, extend the current scope, or leave the plan unchanged. The effect on product, time, cost, and risk is explained before the change is approved and recorded.
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Estimates, payment structures, milestones, invoice details, and safe billing communication.
Cost follows the product boundary, uncertainty, integrations, quality requirements, and delivery model. Before work begins, the proposal explains what is included, the assumptions behind the estimate, milestone or retainer terms, and the conditions that could change it. There is no charge for the initial fit conversation.
Focused projects may use a deposit and final balance. Larger engagements normally use milestone payments aligned to the delivery plan. Ongoing work may use a monthly retainer or separately approved scope. Invoices identify the milestone, amount, due date, and payment terms, with secure payment links provided through Stripe.
An invoice identifies the client, project, milestone or service period, amount, due date, and payment terms. Share any required legal name, billing address, tax detail, purchase order, or billing contact before the relevant milestone.
Use the billing contact path in the Help Center and include the invoice number plus the detail that needs attention. Do not send card information, bank credentials, private keys, or passwords by email.
Yes. Milestones are useful when the engagement has distinct delivery points. The proposal explains what each payment covers and when it becomes due, so the commercial plan follows the shape of the work.
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Your involvement, existing teams, code ownership, handover, changes, and support after launch.
The intended model is client ownership. Once the agreed commercial terms are met, project code and design deliverables transfer as described in the agreement. Repositories, infrastructure, domains, and vendor accounts are organized under your ownership or moved through a documented handover. Third party licenses remain subject to their own terms.
Yes. An engagement can own a complete outcome or focus on a product, design, architecture, AI, or engineering constraint beside your existing team. Responsibilities, repositories, review rules, communication, and decision ownership are made explicit before delivery begins.
You need a clear decision owner and timely access to people who understand the workflow, policies, and users. Reviews focus that involvement on working product, open choices, and consequential feedback. Your team is not expected to join daily engineering rituals.
The exact deliverables follow the engagement, but a product build normally includes the production release, source code, design files, relevant accounts, setup and operating documentation, recorded decisions, and knowledge transfer. Support ownership and known follow-up work are also made explicit.
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Reporting problems, urgency, response expectations, defects, requests, and optional ongoing support.
Yes. Support can cover monitoring, maintenance, security updates, incident response, small improvements, or continued product delivery. The scope and response expectations are agreed separately. Continued support is optional and does not change your ownership of the product.
Include the product or project name, who is affected, what they were trying to do, what happened, when it began, and whether a workaround exists. Safe screenshots, URLs, and exact times can make investigation much faster.
A production outage, material security concern, risk of data loss, or critical journey that no user can complete may require urgent handling. Put the product name and the word urgent in the subject, then describe impact and timing before offering a diagnosis.
Response and coverage expectations are defined in the applicable support agreement. A project warranty, maintenance retainer, and active product delivery engagement may have different coverage. The Help Center itself does not create a service level commitment.
Unexpected failure in agreed behaviour is investigated as a defect or incident. A request that changes or extends the product is evaluated as product work. The distinction is explained before commercial or schedule decisions are made.
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Sensitive information, system access, responsibility boundaries, and reporting a concern.
Do not paste secrets, private keys, production credentials, payment data, health information, or other sensitive records into ordinary email, chat, or forms. We agree on an appropriate secret or file sharing method before the material is transferred.
Where possible, access uses individual accounts, the minimum role and environment required, and an attributable activity history. Shared administrator credentials should be avoided. Access is reviewed when responsibilities change and removed when no longer needed.
GAAIA is responsible for the controls and practices inside the agreed product and delivery scope. Your organization remains responsible for governance, staff access, policies, vendor agreements, legal obligations, and operating choices outside that boundary. Those responsibilities are identified during discovery.
Use the security contact path in the Help Center. Describe what you observed, when it happened, the affected product, and a safe way to contact you. Do not attach exploit material or sensitive data until a suitable sharing method is agreed.
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How to judge fit, what the product previews represent, and how a conversation begins.
They are interactive product directions that demonstrate what GAAIA can design and build across AI, web platforms, mobile, data, and operations. Each preview also explains the system, evidence, and guardrails required around the visible interface. They are starting points, not preset packages.
The previews show range, not a fixed menu. Share the user, current workflow, systems involved, and desired business change. We will assess the product and technical fit and be direct when another approach or specialist is more appropriate.
Send a short description through the project form. The first conversation establishes fit, the key unknowns, and whether the next step should be a proposal, focused discovery, technical proof, or another recommendation.
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Websites, web applications, performance, content, launches, and improving an existing product.
Yes. We can refresh the design, rebuild on a modern stack, or migrate your content, while keeping (or improving) your SEO and avoiding broken links.
Speed and SEO are built in, not bolted on: modern rendering, optimized assets, clean semantic markup, and the metadata search engines expect.
If you want to manage content, we wire in a headless CMS so you (or your team) can edit pages without touching code.
Yes. We can isolate the highest-friction journey, introduce a new design and application layer around it, and migrate in controlled slices. A full rewrite is only recommended when the evidence justifies the disruption.
We test responsive layouts, keyboard and screen-reader paths, forms, permissions, analytics events, error states, metadata, redirects, and production performance. The release plan also covers monitoring and a rollback path.
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iOS, Android, shared code, native behaviour, store releases, backends, and modernization.
Yes. We use React Native with native modules where it matters, so users get a fast, platform-appropriate experience while you avoid building (and maintaining) two separate apps.
We handle the full submission: store listings, assets, review, and release. We can publish under your developer accounts or help you set them up.
Yes, we can build the API, database, and admin tooling your app needs, or connect to systems you already have.
We distribute signed internal builds to real devices throughout delivery, then use the Apple and Google beta tracks for wider review. Feedback happens on the actual app, not only in static design files.
Yes. We can preserve the backend and accounts, rebuild the highest-value flows first, and plan a controlled migration for users, deep links, subscriptions, analytics, and store listings.
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AI use cases, reliability, privacy, evaluation, costs, agents, and existing product integration.
We ground responses in your own data (retrieval), add guardrails, and evaluate accuracy, which dramatically reduces hallucination. For high-stakes steps we keep a human in the loop.
We pick the right model for each task, cache where possible, and add usage limits and monitoring, so spend stays predictable as usage grows.
Yes, that's most of what we do here, embedding assistants, agents, or automation into the app and tools you already run.
We minimize the data sent to models, enforce source-level permissions, separate environments, filter sensitive content where appropriate, and select providers and retention settings that match the use case. The final controls follow your risk and compliance requirements.
Before launch we define test cases and thresholds for answer quality, tool use, safety, latency, and cost. In production, feedback and sampled traces feed the same evaluation set so changes can be measured instead of judged by a few impressive conversations.
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Internal systems, build versus buy, integrations, migrations, permissions, security, and adoption.
Yes. We integrate with the CRMs, spreadsheets, payment systems, and APIs you already run, so the new tool fits into your workflow instead of adding another silo.
We do this often, moving data across, matching (or improving) the old behavior, and cutting over with minimal disruption.
Role-based access, audit trails, and least-privilege by default, so the right people see the right things and you can prove who did what.
We compare the workflow you need with the product's real configuration limits, integration cost, data ownership, recurring fees, and strategic importance. Commodity capabilities should usually be bought; the differentiating workflow is where custom software earns its place.
We involve the people doing the work, prototype with real scenarios, release one useful end-to-end slice, and roll out by role or team. Training, documentation, support, and retirement of the old path are part of the delivery plan.
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Product design, design systems, existing brands, accessibility, adoption, and system health.
Both. We can hand off polished, developer-ready designs, or design and build the front end ourselves so nothing gets lost in translation.
Yes. We design within your existing brand and tokens, and tighten them where it helps, rather than starting from scratch.
Accessibility is part of the design, not an afterthought: sensible contrast, keyboard support, and responsive layouts come standard.
Yes. We audit adoption, token structure, component APIs, accessibility, documentation, and the gap between design and code. Then we consolidate or rebuild only the parts creating real inconsistency and delivery drag.
We look at adoption, duplicate patterns, accessibility defects, design-to-code divergence, contribution time, and how quickly teams can ship common journeys. A component count alone is not a measure of system health.
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Architecture reviews, independent advice, existing systems, deliverables, access, and early decisions.
No. Consulting is independent. You get a clear recommendation and roadmap you can run with, whether that's your team, us, or someone else.
Yes. We do architecture, code, and security reviews of existing systems and give you a candid, prioritized assessment.
Especially then. Getting the architecture, stack, and AI strategy right up front is far cheaper than fixing it later.
You receive the decision context, evidence, options considered, recommended direction, accepted trade-offs, risks, diagrams, and a sequenced roadmap with clear verification criteria. The format is designed to be used by the team, not filed away.
Often, yes. We can begin with architecture diagrams, repositories, sanitized traces, operating metrics, incident history, and stakeholder interviews, then request narrower access only where it materially changes the confidence of a finding.
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Payment flows, dashboards, and compliance-aware platforms built for trust and uptime.
We build on infrastructure like Stripe so sensitive card data never touches your servers, which keeps the bulk of PCI scope off your plate. For regulated flows we design around the requirements with you.
Yes. We connect to payment processors, banking APIs, and internal ledgers, and build reconciliation so the numbers always line up.
Not always. The answer depends on whether your product creates balances and financial state that must be explained independently of a processor. We map the source of truth, reporting needs, correction model, and reconciliation before recommending one.
We model pending, failed, reversed, disputed, and retried states explicitly. Commands use idempotent references, webhook events are deduplicated, and unresolved differences become visible operational work.
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Patient-facing apps and internal tools with privacy and accessibility designed in.
Yes. We design with data protection and least-privilege access from the start and work to your compliance requirements. We'll tell you honestly where specialist or legal review is needed.
We integrate with the booking, records, and messaging systems you already use, so the new tool fits your workflow instead of fragmenting it.
No. FHIR standardizes resource structures and interactions, but a useful integration still needs the right implementation guide, terminology, authorization, workflow, data quality checks, and failure handling for the systems involved.
No private studio can grant a blanket HIPAA certification. We can design and implement appropriate safeguards, documentation, access, logging, and vendor boundaries, while your organization confirms applicability and compliance with legal and security specialists.
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Storefronts, marketplaces, and the automation that keeps orders moving.
It depends on your needs. We'll give you a straight answer: off-the-shelf platforms are great for standard stores, while a custom build wins when you need a unique experience, a marketplace, or deep operational automation.
Yes. We connect your storefront, payments, inventory, and fulfilment so orders, stock, and reporting stay in sync without manual work.
Yes. We can keep the platform as the commerce engine while creating a stronger storefront, search experience, customer portal, subscription flow, or operational layer around it. Replacement is only useful when the platform is the real constraint.
We preserve analytics definitions, redirects, product data, checkout continuity, and campaign destinations, then release in measurable slices where possible. Performance and accessibility are checked across the complete buying journey.
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Tracking, routing, and realtime operations for things that move.
Yes. Live location, status updates, and map-based dashboards are core to this work, with mobile apps for drivers and field staff feeding data back in real time.
We build for the field: offline support and sync so the app keeps working through dead zones and catches up when the connection returns.
Yes. A focused dispatch and exception layer can connect to existing order, fleet, customer, and accounting systems. We define which system owns each fact so the new product coordinates work without creating another source of truth.
It should be when reality requires it. We design optimization as decision support with controlled overrides, visible consequences, and a recorded reason rather than treating the generated plan as unquestionable.
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From MVP to scale: the product foundation early-stage teams launch on.
Yes. We scope the smallest version that proves your idea and ship it quickly, so you spend on learning from real users rather than on features you may not need yet.
We build MVPs on foundations that scale, so success doesn't force an immediate rewrite. We're deliberate about what to build well now and what to defer.
Yes. We can isolate one journey or platform concern at a time, establish safer seams, and improve the product alongside ongoing delivery. The sequence should reduce risk and friction, not create a long freeze for a perfect rewrite.
Yes. We connect plan definitions, trials, billing events, usage, feature rights, account state, and support tooling so the interface and billing system make the same promise.
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Listing platforms, booking systems, and tools that streamline property workflows.
Yes. Listing platforms with rich search, filtering, and maps are core to this work, along with the booking and portal tools around them.
Where access is available, we integrate listing feeds and third-party data sources so your platform stays current without manual entry.
Often, yes. We can build a better customer or operational experience above the system that already owns contacts, accounting, leases, or maintenance, then replace only the parts that remain a genuine constraint.
We separate public listing information from private application, tenant, owner, financial, document, and operational data. Access follows the role and stage of the relationship, with material actions recorded.
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Learning platforms, content tools, and AI tutoring that scale to many learners.
Yes. We build AI tutoring and feedback grounded in your course material, with guardrails so it supports learning rather than handing out wrong answers.
We build for scale, so platforms stay fast and reliable as your learner count grows, with the analytics to see how people are progressing.
Where the LMS supports it, we can use LTI 1.3 and related services for secure launches, roles, deep links, assignments, and grade return. We confirm the exact capabilities of the institution and platform before promising the integration.
We design AI around the learning objective. It can offer hints, questions, feedback, and grounded explanations while preserving productive effort, showing uncertainty, and giving educators control over content and escalation.
Tell us what is happening, who it affects, and what you have already tried. We will answer directly and explain when investigation is needed.
Already working with us? Email project support.