Support after launch

Tell us who is affected, what they were trying to do, what happened, when it began, and whether a workaround exists. Screenshots, URLs, account identifiers that are safe to share, and exact times help us investigate quickly.

An incident is unexpected degradation or failure in agreed behaviour. A feature request changes or extends the product. Both matter, but they need different urgency, evidence, and commercial handling.

Support can cover monitoring, maintenance, security updates, incident response, small improvements, or continued product delivery. The scope and response expectations are agreed explicitly. You are not required to retain GAAIA to keep ownership of the product.